Quick update: I ordered my Shimpo Aspire Oct. 16, and have traded emails with a couple of employees at Clay-King and Vijay at Shimpo. Vijay promised to send me a replacement wheel head and belt.
I have yet to receive my new, balanced wheel head. I reached out to Vijay at Shimpo again on Nov. 30. He reported that, due to the Thanksgiving holiday, the container shipment was delayed and that he hadn’t received any updates.
I emailed him again – on Christmas Day – just to remind him that I’m still waiting and would like an update. I received an out-of-office email, indicating that he’s on holiday until Jan. 4 – not a big deal. Besides, it’s not like I’m going to be traveling anywhere anytime soon to make pots with it, now that winter (and 20-degree temps) have settled in. I can throw in my home studio or at the Red Barn.
I’ll wait to hear from Vijay in early January about Shimpo’s progress. With COVID and businesses shut or slowed down, I refuse to be the asshole customer. I do want resolution within a reasonable time frame, but I am also a reasonable consumer.
“Be like a crow, in patience, hard work and efforts.” – Vijay (not related to the Vijay referenced above)